PROFESSIONAL EXPERIENCE
AMR of Cochise County / Global Medical Response (Sierra Vista, AZ) Administrative Supervisor | February 2024 – Present
Oversee daily operations and support a multi-county EMS system through data-driven leadership and proactive coordination with regional management. Lead and coach field supervisors and EMT crews to meet performance benchmarks and maintain operational readiness. Monitor key performance indicators (KPIs), utilization hours (UHU), and system efficiency to identify trends and improve resource allocation. Collaborate with internal stakeholders, hospitals, and state agencies to ensure compliance with Arizona EMS regulations. Maintain and update Standard Operating Procedures (SOPs) in alignment with company and regulatory expectations. Conduct compliance reviews, performance audits, and corrective action follow-up to maintain consistent operational standards. Support leadership in shift bidding, scheduling, staffing optimization, and response readiness. Serve as liaison between operations and administrative leadership to improve communication and workflow efficiency.
Arizona Ambulance (Sierra Vista, AZ) Operations Supervisor / Emergency Medical Technician | November 2011 – February 2024
Provided emergency medical response and field supervision throughout Cochise County. Delivered high-quality pre-hospital patient care through established protocols. Responded to emergency and inter-facility transports, maintaining professionalism under pressure. Oversaw field readiness, staff coordination, and incident response to ensure system coverage. Produced accurate electronic patient care reports (E-PCR) and documentation in compliance with company and state standards. Implemented new safety and employee wellness initiatives, including health and training protocols. Collaborated with dispatch and command staff to maintain unit availability and operational balance.
Community Bridges, Inc. (Sierra Vista, AZ) Crisis Mobile Team Member / Behavioral Health Technician (Per Diem) | February 2017 – November 2020
Provided crisis intervention and behavioral health support in community and emergency settings. Responded to behavioral health and suicide crisis calls in coordination with law enforcement and medical services. Conducted mental status exams, lethality assessments, and safety planning. Coordinated client care with hospitals, clinics, and other behavioral health agencies. Supported administrative and documentation requirements for crisis service delivery.
Grand Canyon University (Phoenix, AZ)
Master of Science in Clinical Mental Health Counseling
In progress, Expected Graduation 2029
Bachelor of Science in Counseling, Graduated April 2026
Magna Cun Laude
Dean’s List (All Terms) | GPA: 3.76
Cochise College (Sierra Vista, AZ)
Emergency Medical Technician Certification – December 2010
• National & Arizona State Certified Emergency Medical Technician (2011–Present)
• Certified AHA BLS Provider (2010–Present)
• Critical Incident Stress Management (CISM) – Individual Course, May 2018
• Veteran Crisis Navigation Course, October 2018
• Emergency Vehicle Operations Trainer Course, December 2013
• Advanced Machine Disentanglement Course, September 2013
• Level One IVP Fingerprint Clearance Card 2026
• Level One Fingerprint Clearance Card 2024
CORE COMPETENCIES
Operations Management | KPI and UHU Tracking | EMS Leadership | SOP Development |
Regulatory Compliance | Coaching and Mentorship | Data Analysis and Reporting | Behavioral
Health Crisis Response | Stakeholder Collaboration | Documentation and Auditing |
Performance Improvement
